At Zack’s by the Beach, all equipment, bike, and beach gear rentals are in-person services. Because these items are reserved specifically for you, all sales and bookings are subject to the following rules:
Standard No-Refund Policy
All sales are final. We do not offer cash, card, or original-payment-method refunds for missed appointments, late arrivals, or changed plans.
Exceptions require approval. Refunds will not be granted unless directly evaluated, approved, and communicated by manager Joe Ali (714)-330-9670 .
Customer Responsibility & Attendance
On-Time Arrival: Customers are fully responsible for arriving in person at their scheduled time to pick up or utilize their reserved rental items.
No-Shows: If you do not show up for your reserved rental time and fail to contact us in advance, your payment is forfeited. No refund or store credit will be issued.
Advance Communication & Store Credit
Notice Required: If you need to cancel or modify your reservation, you must contact us at info@zacksbythebeach.com or call us directly prior to your scheduled time.
Store Credit: If you communicate your change in advance, we will issue Store Credit.
Redemption: Store credit can be applied toward any future equipment, bike, or beach rentals at Zack’s by the Beach. Store credit cannot be converted to cash or card refunds.
Damaged or Defective Equipment
If your rented gear is defective or suffers damage before you use it, inspect it immediately at our counter or rental area and alert a team member. We will replace the item immediately or issue store credit if a replacement is unavailable.